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Privacy Policy
Last updated: 09/09/2025 • Version: 1.0
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you interact with our platform, including but not limited to advertisements, chat interfaces, payment gateways, and communication features.
This policy complies with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023.
1. Information We Collect
When you use our services, we may collect the following information:
- Name
- Date of Birth (DOB)
- Time of Birth
- Place of Birth
- Questions or queries submitted
- Email address
- Phone Number
- Payment information (collected securely through third-party payment providers)
- Device, browser, and log information for analytics and security purposes
2. Your Consent and Data Use for AI Training
By using our services, you consent to our use of your chat history and personal data (such as date and place of birth) to provide personalized experiences. This data is used to train and improve our AI models.
You have the right to withdraw this consent. If you do not wish for your data to be used for future AI training, you may contact our support team at support@kundlikonnect.com to request a change in your data preferences.
3. How We Use Your Information
- To provide personalized chat experiences
- To process payments and unlock additional chat time
- To communicate with you via email or notifications
- To save your chat history for future reference
- To train and improve our AI models using your chat history and data
- To comply with legal obligations
- To improve our services, user interface, and security
- To prevent fraud, misuse, or unauthorized access
4. Children's Privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect or process data from children.
The user entering the personal data of a minor (under 18) for the purpose of an astrological reading must be their parent or legal guardian. By proceeding, you warrant that you are the minor's parent or legal guardian and are authorized to provide this information. You agree to be solely responsible for any consequences arising from a breach of this warranty, including any legal action. We may process the minor's data based on your warranty, but we reserve the right to verify your relationship at any time and may suspend services if your warranty is found to be false.
If we become aware that we have collected a minor's data without verifiable parental consent, we will take immediate steps to delete the information.
If we process data of a minor with parental consent, we will not engage in tracking, behavioral monitoring, or targeted advertising.
5. Grievance Officer
In accordance with Indian law, a Grievance Officer has been appointed to address any concerns or complaints regarding the processing of your data.
- Name: Kapilesh Dubey
- Email: kapilesh.dubey@s3bglobal.com
- Address: B, 36, Sector 67 Rd, Block B, Sector 67, Noida, Uttar Pradesh 201301
6. Sharing of Information
We do not sell your personal data. However, we may share information in the following circumstances:
- With trusted third-party service providers such as payment processors, hosting services, and analytics providers
- To comply with applicable laws, regulations, or legal requests
- To enforce our Terms & Conditions
- In case of a merger, acquisition, or restructuring of our business
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once retention periods expire, data will be securely deleted or anonymized.
8. Security
We employ industry-standard security practices to protect your data, including encryption, secure servers, and limited access protocols. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have rights including:
- Right to access, update, or delete your personal information
- Right to restrict or object to data processing
- Right to data portability
- Right to withdraw consent at any time
To exercise your rights, including access, correction, or deletion of your data, please contact our support team at support@kundlikonnect.com. Your request will be processed in accordance with the Digital Personal Data Protection Act, 2023.
10. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to enhance user experience, analyze traffic, and improve our services. You may control cookie preferences through your browser settings.
11. International Data Transfers
Your data may be stored and processed in countries outside of your residence, including jurisdictions with different data protection laws. We ensure adequate safeguards in compliance with international standards.
12. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated via our website or email.